How we are making a difference
We provide a wide range of services, from temporary and supported housing to specialist accommodation for former rough sleepers and long-term social housing.
But the goal is the same across all our operations – to provide a safe place for tenants to call home while supporting local authorities and government agencies to meet their objectives.
Some of our residents are vulnerable and are dealing with multiple issues. By providing tailored housing and connecting them with specialist support we are helping them plan for a positive future.
Here is a snapshot of our current impact.
What our social housing tenants say:
‘I’m in my own space, I can welcome people, I feel I’m really living. I totally support the housing association. It doesn’t matter that I can’t buy the house, at least I’m getting something affordable.’
Maher
‘Having a warm place where I can sleep and eat properly has given me my dignity, my humanity, my self-respect back.’
Habiba
Tenant survey 2024
We scored above average in 11 out of the 12 Tenant Satisfaction Measures set by the Regulator of Social Housing.
Are happy with their homes and their relationship with Cromwood.
Are happy with the speed at which we carry out repairs.
Are satisfied with the way we respond to complaints about antisocial behavior, more than 20% above the average.
Are satisfied with the way we maintain properties.
Our scores are compared against an average drawn from 20,000 responses from 23 other housing providers.
View how we support our tenantsImpact by numbers
We scored above average in 11 out of the 12 Tenant Satisfaction Measures set by the Regulator of Social Housing.
people provided with housing tailored to their needs.
of Greater London Authority grants awarded to invest in social housing.
of long-term private sector social housing investment secured.
people provided with housing tailored to their needs.
scheme delivered in London transforming derelict garage sites into social housing.
in London Homelessness Awards 2024 for our partnership with Thames Reach.
Our temporary housing stock in Greater Manchester in the space of just two years.
one of the Changemakers of 2023 by the Big Issue.