Tenants’ feedback has given us important insight into our strengths and where we need to improve, says Kevin Murphy, Cromwood’s strategic director

Thames Reach has been commended in the London Homelessness Awards 2024 for its innovative partnership with Cromwood Housing. We asked Bill Tidnam, Thames Reach chief executive (pictured above, right), and Kevin Murphy, strategic director at Cromwood Housing, how the partnership came about.

'The secret to good management is learning from tenants, listening to staff and freedom from bureaucracy.’ Thomas Nolan reflects on his first year as Manchester’s tenancy and lettings manager.

Cromwood has performed well in its first tenant survey but it’s just the start of a drive to better understand our customers’ needs, explains Kevin Murphy